FAQ

Every sprinkle is different, so we list the full ingredients and allergens on each product page, along with whether it's suitable for vegetarians or vegans.

We don't make gluten free claims on any of our products, because they're packed in an environment that also handles gluten. If you have a severe allergy or intolerance, please check the allergen information on each product carefully.

None of our sprinkles are certified halal or kosher.

This can vary between 3 months and a couple of years. They taste best in the first few months after you receive them, and we will always send your sprinkles out with at least 3 months' shelf life.

We pack your sprinkles into either a recyclable pot or a resealable zip-lock bag. We suggest you store them in what we send them in, or another airtight container of your choice (little Kilner jars maybe!).

Store them out of direct sunlight and in a cool place for ultimate freshness.

Every sprinkle product page lists the full ingredients, either in the description or in the Ingredients tab below it.

We process and ship orders Monday to Friday, excluding holidays. Orders with standard shipping will usually be shipped the following working day. Orders with 1st class postage placed before 2pm will be shipped the same day.

If you paid for a tracked service, you'll receive an email from hello@sprinkly.co.uk with tracking information within 24 hours of your order shipping. It can take up to 48 hours for tracking information to update.

SPRINKLY ships from 12 Blatchford Close, Horsham, West Sussex, RH13 5RG, UK.

If you order using 1st class postage before 2pm, Monday to Friday (excluding holidays), we will despatch your order the same day.

Our economy service is Royal Mail 2nd Class untracked and can take 4 to 6 working days*.

Our 2nd Class tracked service is with Royal Mail and can take 2 to 3 working days*.

Our 1st Class tracked service is with Royal Mail and can take 1 to 2 working days*.

We also offer Next Working Day Delivery, guaranteed by 1pm. Post isn't collected at weekends, so if you choose this on a Sunday it will arrive on Tuesday, not Monday.

View our shipping prices here.

*Excluding holidays.

SPRINKLY sprinkle blends are also available from our sister shop SimplyCakeCraft.

We have paused international orders for now, until we can guarantee a better service.

We can't change an order once it has been despatched. This includes adding or removing items or changing the shipping method.

If you need to update your address or cancel an order, please use our contact form. We'll do our best to stop the order, but this isn't guaranteed.

Faulty or damaged items

If your order arrives faulty or damaged, please contact us via our contact form. We'll cover the cost of returning it and send you a replacement or a refund. We may ask for photo evidence and reserve the right to inspect and verify the fault.

Changed your mind?

If you ordered the wrong sprinkles or have changed your mind, you can return them under the following conditions:

• You must cover the return shipping costs.
• The sprinkles must be completely unopened and in perfect condition when we receive them.
• Once we've inspected the returned sprinkles and confirmed they meet these conditions, we will refund the cost of the sprinkles only.
• Original shipping costs are non-refundable.

For non-perishable items such as tools and accessories, change of mind returns are accepted within 30 days of purchase if the item is unused and in its original packaging. You must cover the return shipping costs. Gift cards are non-returnable.

How to start a return

Please contact us via our contact form with your order details and whether you'd like a refund or replacement. We'll reply with instructions on how to return your item.

If your SPRINKLY parcel arrives with an item missing, incorrect items, or any damage, please contact us straight away using our contact form. If anything needs to come back to us, we'll cover the return postage.

We offer e-gift cards that you can buy and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes can't be used to buy an e-gift card.

We don't offer gift wrapping at the moment.

We accept all major credit and debit cards, including Visa, American Express, Mastercard and Discover. We also accept Shop Pay, Apple Pay, Google Pay and PayPal.

Copy the discount or gift card code you want to use. At checkout, paste it into the box marked "Gift card or discount code" and click "Apply".

One discount code can be used per order.

Use the search icon at the top of each page to find products by keyword, colour or sprinkle type. You can also browse by sprinkle type or colour using the links in the menu.

Any product you can add to your basket is in stock and ready to ship, unless it's marked as a pre-order in the description.

If a product is out of stock, you can click "Notify me when back in stock" to get an email when it's available again.