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      FREQUENTLY ASKED QUESTIONS

      About The Sprinkles

      ARE YOUR SPRINKLES VEGETARIAN/VEGAN/GLUTEN FREE/Halal/Kosher?

      All sprinkles were not created equally and so this can't be a blanket answer, they're all different.

      On our product pages for each sprinkle we have a section in the description that tells you the ingredients of our sprinkles as well as if they're suitable for gluten-free, vegan or vegetarian.

      None of our sprinkles are certified halal or kosher.

      How Long is the shelf life on your sprinkles?

      This can vary between 6 months and a couple of years, although they do taste best in the first few months of you receiving them, but we will always send the sprinkles out to you with at least 6 month shelf life on them.

      How do i store my sprinkles?

      We pack your sprinkles into either a recyclable pot or a re-sealable zip-lock bag. We suggest you store them in either what we send them to you in or another airtight container of your choice (little Kilner jars maybe!).

      Store them out of direct sunlight and in a cool place for ultimate freshness.

      Domestic Orders

      When will my order ship and where does it ship from?

      Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at hello@sprinkly.co.uk and we'll get back to you as soon as possible.

      We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays). Orders with 1st class postage, ordered before 2pm, will be shipped the same day.

      If you paid for a tracked service, once shipped, you’ll receive an email from hello@sprinkly.co.uk with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

      SPRINKLY ships from the West Sussex, UK.

      Can you ship my order out to me today?

      If you order using 1st class postage before 2pm, on a Monday - Friday (excluding holidays), we will despatch your order the same day.

      What shipping methods does SPRINKLY offer?

      Our economy shipping method is a royal mail second class untracked service and takes 4-6 working days*

      Our 2nd class tracked service is with royal mail and takes 2-3 working days*

      Our 1st class tracked service is with royal mail and takes 1-2 working days*

      *Excluding holidays.

      Who are SPRINKLY Stockists?

      Sprinkly Sprinkle blends can be found at the following retailers:

        - SimplyCakeCraft

      International Orders

      does sprinkly ship internationally?

      Absolutely! If the Royal Mail can ship there, then so can we. We ship to the following countries.

      USA

      Europe: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

      World Zone 2: United States (American Samoa), British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Laos, Macao SAR, Singapore, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand (16 of 17 regions), Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, French Southern Territories

      World Zone 3: Rest of the world

      what international shipping methods does sprinkly offer?

      All international orders are shipped with Royal Mail on either their International Standard or their International Tracked and/or Signed service.

      Please note that tracking numbers may not provide updates once leaving the UK.

      International standard takes 6-7 working days* while International Tracked and/or Signed service takes 5-7 working days*.

      *Excluding holidays.

      is my package subject to customs fees and/or duty tax

      Your package may be subject to customs fees calculated by, and paid to your local government. SPRINKLY is not responsible for customs fees or duty taxes.

      can sprinkly ship my package as a 'gift' or mark the value of the items lower?

      SPRINKLY is legally required to declare the actual value and contents of each package shipped internationally.

      Cancellations, Returns, Incorrect Shipments

      can i cancel or change my order?

      SPRINKLY cannot alter an order once it has been despatched. This includes adding or removing any items in the order, or changing the shipping method.

      If you need to update your address or cancel an order, email hello@sprinkly.co.uk. Our team will do their best to stop the order, however, this is not guaranteed.

      can i return my purchase?

      Your 100% satisfaction is important to us. UK return shipping is free of charge and on us.

      However, If the item you're hoping to return is sprinkles, we will be unable to accept any return or exchange due to food safety laws.

      If your item is faulty or damaged then please get in touch at hello@sprinkly.co.uk so we can resolve your issue.

      We can accept any non-perishable item that is unwanted or incorrectly ordered within 30 days of the date that it was purchased. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      Additional non-returnable items:
      - Gift cards

      Please email us at hello@sprinkly.co.uk to start a return.

      my order arrived with something missing/incorrect/damaged.

      If your SPRINKLY package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at hello@sprinkly.co.uk. Please include photos of your packing slip and any damage.

      Promotional Codes, Gift Cards, Payment Methods

      does SPRINKLY offer any promotional or discount codes?

      SPRINKLY offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from hello@sprinkly.co.uk to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!

      *Please note, discount codes cannot be applied to bundles, kits, or boxed sets.

      dopes SPRINKLY offer gift cards, gift RECEIPTS or gift wrapping?

      SPRINKLY is happy to offer e-gift cards. that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.

      SPRINKLY does not offer gift wrapping at this time.

      what payment methods does SPRINKLY Accept?

      SPRINKLY accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept Shop Pay, Apple Pay, Google Pay and PayPal.

      how do i apply gift cards or promotional codes to my order?

      First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.

      One discount code may be used per order.

      Navigating SPRINKLY.co.uk

      How can i seach for a product?

      You can find products by keyword/colour/sprinkle type using the search icon at the top left corner of each page on desktop or at the top of the menu on mobile.

      You can also sprinkle type or by colour, using the links in the header at the top of each page.

      where can i find ingredients lists for each product?

      Every sprinkle product page has the ingredients lists in its description.

      product AVAILABILITY and out of stock items.

      All products able to be added to your shopping cart are in-stock and ready to ship unless it is a ‘PRE-ORDER’ item.

      Any ‘PRE-ORDER’ items will be noted as such in the description.

      You can sign up to be notified when an out of stock item is replenished by clicking ‘Notify me when back in stock’ in the description.