Refund policy

Return & Refund Policy

Your satisfaction is important to us. We offer free UK return shipping for eligible items, but please note the conditions below.

 

Returning Sprinkles

We understand that sometimes customers may change their minds. If you ordered the wrong sprinkles, you may return them under the following conditions:

 

• You must cover the return shipping costs.
• The sprinkles must be completely unopened and in perfect condition when we receive them.
• Once we inspect the returned sprinkles and confirm they meet these conditions, we will refund only the cost of the sprinkles.
• Original shipping costs are non-refundable.

 

If your sprinkles arrive faulty or damaged, please contact us via our contact form, and we will resolve the issue with a replacement or refund. We may require photo evidence and reserve the right to inspect and verify the fault.

 

Returning Non-Perishable Items

For non-perishable items (e.g., merchandise or accessories), returns are accepted within 30 days of purchase if:

 

• The item is unused and in its original packaging.
• Gift cards are non-returnable.

 

How to Start a Return

To request a return, please contact us via our contact form with your order details and whether you’d like a refund or replacement. We’ll respond with instructions on how to return your item.