Refund policy

Returns and refunds

If something isn't right with your order, we'll sort it out. Here's how returns work.

Faulty, damaged, missing or incorrect items

If your order arrives faulty or damaged, or with something missing or incorrect, please contact us straight away using our contact form. We'll send you a replacement or a refund. If anything needs to come back to us, we'll cover the return postage.

We may ask for photo evidence and reserve the right to inspect and verify the fault.

Changed your mind about sprinkles

If you ordered the wrong sprinkles or have changed your mind, you can return them under the following conditions:

• You must cover the return shipping costs.
• The sprinkles must be completely unopened and in perfect condition when we receive them.
• Once we've inspected the returned sprinkles and confirmed they meet these conditions, we will refund the cost of the sprinkles only.
• Original shipping costs are non-refundable.

Tools and accessories

For non-perishable items such as tools and accessories, change of mind returns are accepted within 30 days of purchase if the item is unused and in its original packaging. You must cover the return shipping costs.

Gift cards

Gift cards are non-returnable.

How to start a return

Please contact us using our contact form with your order details and whether you'd like a refund or a replacement. We'll reply with instructions on how to return your item.